Frequently Asked Questions
How can I track my order?
To track your order, please click here to log into your Air Sea Containers Account. Your username is the email address you entered during checkout. Your automatically generated password will have been emailed to that same address.
How is my order secure?
Air Sea Containers is Payment Card Industry (PCI) compliant, which means we abide by industry regulated rules required to transact payments on our site. We also use a Secure Socket Layer (SSL) to process customer details, and the actual processing of your credit card is done securely by our credit card processor, PayPal.com. Air Sea Containers does not retain any customer credit card information.
What currency is this site in? Where are the products shipped from?
All prices on this site are listed in US Dollars. All products are shipped from within the United States.
What information do you collect on site visitors?
We collect anonymous user data based on where people click on our website as a means to improve the layout and design of the site. Our goal is to develop the optimum user experience for site visitors.
Do you ever sell customer data?
We do not sell any customer information. We don't enjoy being hassled by solicitors, niether shall you! To us, that’s bad business!
When will I get my order?
In most cases, your order will ship same day if it is placed before noon. Some items take a few days (or longer) to be assembled and packaged. When shopping on airseacontainers.com, each product detail page has a notice regarding shipping lead times. The time it takes to receive your order also depends on the distance from the shipping origin. This varies between 1 to 5 business days. Your tracking email will provide you with specific information regarding delivery time.
What does shipping cost?
Add an item to your shopping cart, then proceed check out. When you enter your zip code in the Shipping Method section of check out, you will see your options. Some items are too large or too complicated to be automatically calculated through UPS / FedEx parcel services. You are more than welcome proceeding through check out, your credit card will not be captured until you CONFIRM the final order with the shipping costs.
What shipping methods do you use?
We typically use UPS, we also offer FedEx, DHL, and USPS upon your request. We have relations with many different Freight Carriers. Most heavy items can only ship Ground. Shipping some of our light-weight items can be expedited by choosing the UPS Next Day, 2-day, 3-day shipping option. During the checkout process you will be presented with all available shipping options and estimated costs. You may also use your own Collect Accounts.
What can I do if a product is out of stock?
If a product is temporarily out of stock, we may contact you on product availability as soon as we are restocked.
How can I pay for my order?
You can pay using Visa, Mastercard, Discover, American Express, or PayPal. You are welcome to mail us a check, but please call us first.
Do you accept Purchase Orders from government agencies, schools, and businesses?
Yes we do. You must set-up an account to receive terms.
When is my credit card charged?
Your credit card is charged once you confirm shipping costs. If shipping costs is given when order is placed, your credit card will be charged. UNLESS shipping price is not automatically calculated, we will contact you with the final bill prior to charging your credit card. We follow the “Business Guide to the Mail and Telephone Order Merchandise Rule” published by the Federal Trade Commission. If you prefer to be charged when your order ships, please call us and we will manually process the transaction for you.
Where is Air Sea Containers located?
Air Sea Containers has an office and warehouse in Miami, FL. Products are shipped from Miami, FL. Some items such as oversized products are shipped directly from distributors to reduce shipping costs to our customers, while also reducing the environmental impact of shipping to and from our warehouse.
How can I be notified of upcoming sales?
Enter your email address in the Newsletter box and you will receive our monthly email newsletter, which offers articles, new product information and any seasonal or product specific discounts which may be available.
How long has Air Sea Containers been in business?
With over 30 years of experience, Air Sea Containers, inc. was launched in 1991. We are now celebrating our 21st year in business.